AI transformations
that run businesses.

Leading GCC Government Contractor — Agentforce AI Transformation

For a leading GCC government-contracting and workforce solutions company, tender management was fragmented and manual: hunting opportunities on external portals, judging bids by hand, chasing partner vendors one by one, and writing every proposal document from scratch.

I designed the complete solution that turned this into an AI-run pipeline where the human's job is to review and approve:

• Auto-ingestion: opportunities flow from external portals straight into Salesforce via MuleSoft.
• AI opportunity analysis: Einstein agents read every tender, decide bid/no-bid against the company's expertise, and route it to the right business vertical.
• AI vendor suggestion: the right partners surfaced instantly instead of one-by-one outreach.
• Auto-drafted communications: partner emails and follow-up conversations drafted by AI, qualified from replies — humans just verify and send.
• AI documentation: proposals, functional docs, and past-performance documents generated with RAG over previously submitted documents.

Leading Indian Housing Developer — Agentforce AI Suite

Three AI agents, three very different users — one grounded, production Salesforce implementation for one of India's largest and most trusted housing real estate developers. I architected the solution and owned the product; developers built to my design.

• Pre-Sales Agent: a website chatbot that answers complex questions on properties, amenities, pricing and availability — grounded strictly in website content, so it never invents an answer. It replaced the first line of human sales reps.
• Employee Assistant: relationship managers get every answer in one conversation instead of navigating tabs and widgets across the Salesforce org — an always-on internal copilot.
• AI Case Classification: customer emails used to wait hours for a human to read, classify and route. Now the agent classifies and routes the moment the case is created.

India's Largest Healthcare Network — CRM for Extended Sales Team

For India's largest healthcare network, I helped deliver a CRM implementation specifically for their extended sales team, integrating an AI-based case classifier at its core.

• Sales Team Enablement — Implemented the complete routing plan and commission structures.
• Patient Onboarding — Delivered complete end-to-end patient onboarding workflows.
• 25% faster resolution — Cases classified and routed by AI, improving service discovery for support agents.
• Production readiness: Validated workflows with engineering, QA, and business teams for a high-volume rollout.

Fast-Growing Commercial Leasing Company — End-to-End Salesforce Implementation

A complete Salesforce transformation for a fast-growing Indian commercial real-estate leasing company — and I own the requirements end to end: discovery sessions, user story documents, and consulting across the whole lease lifecycle.

• Full lifecycle mapped: from lead arrival through site visits, proposal and LOI stages, contract documentation, signing, and approval processes.
• SAP as source of truth: designed the process around a clean SAP integration so finance systems stay authoritative.
• Cloud stack: Salesforce Sales Cloud and Revenue Cloud, shaped to how leasing managers actually work.